FREQUENTLY ASKED QUESTIONS
SNORKEL AND EXPLORE THE REEF
Wings Whitsunday Adventures offers you a combination of sailing, snorkelling and bushwalking amongst the Whitsunday Islands, Whitehaven Beach and the Great Barrier Reef. Modern catamarans allow stable sailing and easy movement around the decks for sunbathing, relaxing and socialising with 25 to 31 other passengers.
WHAT DAYS DO YOU DEPART?
Wings Whitsunday Adventures has a departure everyday of the week except for Wednesdays. Meeting time at the marina is 12.30pm for a 1pm departure.
WHERE DO YOU DEPART FROM?
We depart from Coral Sea Marina at 13:00 and return 2 days later to Coral Sea Marina at 11:00.
WHAT TYPE OF PASSENGERS WILL BE ONBOARD?
Wings caters to most age groups so if you like to sail, snorkel and relax with seasoned travellers this is the tour for you. Our general ages are 18-45 and we can cater to children 12+ on special request only.
CAN I TRAVEL IF I AM GOING SOLO?
Yes of course you can, in fact this is a perfect way to make new friends and we often get backpackers travelling by themselves.
WHERE DO WE CHECK IN FOR OUR WINGS TOUR?
Please head to Whitsunday Sailing Adventures at 402 Shute Harbour Road either the day before travel or the morning of your tour before 11am.
WHERE CAN I STORE MY LUGGAGE?
You can store your large suitcases or large backpacks at Whitsunday Sailing Adventures check in office for $10 under secure video surveillance.
IS THERE ANYWHERE I CAN PARK MY CAR OR VAN?
There is a car park at Abell Point Marina but has a per day fee. Alternatively if you are staying at a backpackers they may be able to store this for you if you are booking accommodation with them on your return.
WHAT DO I BRING ONBOARD?
Just pack in a small overnight bag with clothes for 2 days, swimmers, sunscreen, hat and sunglasses. You will need a towel for the beach and a shower towel if you would like to have a hot shower onboard. You can BYO alcohol as long as there is no glass or red wine. We will keep this cold for you onboard…. Also bring a happy face for the trip of a lifetime!
WHAT IS INCLUDED ON MY TOUR?
All bed linen, snorkeling equipment with a wetsuit is provided. We prepare all meals freshly onboard including a light mid afternoon snack on the first day.
HOW MANY PASSENGERS ARE ON A WINGS TOUR?
Wings II have 25 people and 2-3 helpful crew, and Wings III has 31 people with 2-3 helpful crew.
WHERE DO WE SLEEP ONCE ONBOARD?
Wings vessels are made up of shared singles and shared doubles, this means there are other passengers nearby.
WHAT IS THE DIFFERENCE BETWEEN THE HULL BEDS AND THE SALOON BEDS?
The boat has hull allocations, which are down on the sides of the catamaran and saloon allocations are in the common area of the boat.
HOW MANY TOILETS ARE ONBOARD?
Wings II have 2 toilets and Wings III has 3 toilets. Both vessels have interior hot showers.
WILL I GET SEASICK WHILST ONBOARD?
Wings vessels are catamarans that make for stable sailing. If you think you may get seasick it is best to take the medication before you leave and bring onboard also. We do not stock or supply these onboard our vessels.
WILL THERE BE A CYCLONE?
We cannot predict the weather but cyclone season in Australia is known to be November to April. If there was a weather event imminent and Wings has cancelled you will get a full refund instantly if you booked direct on wings.com.au. If you booked via an agent you will need to head back to the check in office- it is vital you look at the terms and conditions of your travel agent before booking.
WHAT HAPPENS IF I HAVE A RAINY TRIP?
Wings vessels still operate in rainfall. Typically between the months of November through to April we do have tropical rain and you may not get the postcard perfect trip you desired. There are no refunds on a trip that experiences rain and grey skies. Refunds are given if there is a cancellation because of gale force winds and cyclones.
IS WINGS A PARTY BOAT?
Wings are fun sociable tours but we are not a party boat. The atmosphere onboard is relaxing including an eco slide show. We like our passengers to be able to get a good night's rest so they can really enjoy what the Whitsundays has to offer because hey that is what you paid for! In respect of other boats in the areas that we visit, we generally turn the music off at 10pm.
IS THERE AN AFTER PARTY?
On the return night of your trip on land we have an after party at Beaches Backpackers and then onto Paddy Shenanigans. This can be a really enjoyable night on the town and we recommend staying that extra night in Airlie Beach.
I HAVE AN OPEN DATED TICKET WHAT DO I DO NOW?
Please contact Whitsunday Sailing Adventures on 1300 653 100 to book your tour date for your open dated ticket.
I WANT TO MAKE A CHANGE TO MY EXISTING BOOKING?
If you are already booked on a date and you give us at least 14 days notice we are happy to change the date for you, please contact Whitsunday Sailing Adventures on 1300 653 100 to make the changes.
SHOULD I HAVE TRAVEL INSURANCE?
Travel Insurance: It is extremely important that you take out Travel Insurance. It is ESSENTIAL that this insurance covers you for involuntary cancellation of your holiday including airfare(s). or road closures At the time of entering your credit card details on the booking form you are agreeing that you have read the Terms & Conditions with whom you are booking with. Read the small print.
WHAT IS YOUR CANCELLATION POLICY?
If “Wings” cancel a trip for any reason, we will give you a full refund. If it is necessary for YOU to cancel up to 7 days before the departure, will result in complete forfeiture of the full price. Where weather / road or airport closures causes you not to be able to make a scheduled departure you should be able to claim the cost of your tour with your travel insurance policy (check your policy terms and conditions prior to purchase). We recommend all travellers take out travel insurance for this reason. Vessels will only wait for up to half an hour for passengers arriving late due to the late arrival of aircraft.