FREQUENTLY ASKED QUESTIONS
SNORKEL AND EXPLORE THE REEF
Wings Sailing Charters Whitsundays offers a great variety of skippered all inclusive charters. Each charter provides a combination of sailing, snorkelling, stand-up paddle boarding, kayaking and bushwalking amongst the Whitsunday Islands, Whitehaven Beach and the Great Barrier Reef. Our modern air conditioned catamarans allow stable sailing and easy movement around the decks for sunbathing, relaxing and socialising. Suitable for small or large groups.
HOW DO I MAKE A BOOKING?
We will email you a payment link where you can deposit 20% of the full price to secure your trip date. Full payment is required at least 6 weeks before your charter.
WHERE DO YOU DEPART FROM?
Wings private charters depart from Meeting Point B, Northern End at Coral Sea Marina. Please wait at the white umbrellas in front of the roundabout and our crew will come and meet you.
DO YOU HAVE A TRANSFER SERVICE FROM OUR ACCOMMODATION TO THE MARINA?
We do not have a pick-up and drop off service to the marina but we highly recommend Airlie Beach Party Bus and can organise this for you, just let us know if you wish to book this in advance. Alternatively, the contact for this private service is 0484 653 767.
DO YOU PROVIDE A TRANSFER SERVICE FROM THE AIRPORT?
Proserpine Airport is located 25 minutes driving from Coral Sea Marina and Airlie Beach Mainstreet. We don´t provide transfer service but we highly recommend Heart Reef Shuttles and their phone number is (07) 4948 2385.
IS THERE ANYWHERE WHERE TO PARK?
There is a car park at Coral Sea Marina and this has a per-day fee of $10 per 24 hours at the south marina car park pay and display. They have long term and short term o parking areas. If you need help call Coral Sea Marina on 07 4946 2400.
WHERE CAN I STORE MY LUGGAGE?
Large suitcases are not recommended- especially for charters of over 10 guests. If you are staying in town on the return day of your charter you should be able to leave it at the hotel. A small overnight bag will be much easier on board the vessel. There are also luggage storage facilities at some hostels in the main street of Airlie Beach.
WHAT DO I BRING ONBOARD?
If you are doing an overnight private charter, pack in a small overnight bag with clothes for the number of days you are coming. You will also need a beach towel and just some basic toiletries. We provide a shower towel and all bed linen.
Don't forget to bring a hat, sunglasses, swimmers and sunscreen. Warmer clothes for the evening in the months of May- September.
You can BYO any alcohol, soft drinks or juices, preferably no glass where possible as we are limited in rubbish space and cans are better for the environment. We will keep this cold for you onboard. We recommend some warmer clothes from the months of May- October. Also, bring a happy face for the trip of a lifetime!
DO I NEED TO TAKE TRAINERS?
Trainers are not really necessary for the walk up to Hill Inlet Lookout but you probably will feel more comfortable walking on your trainers if you choose to do other longer bushwalks.
WHAT IS INCLUDED IN THE PRIVATE CHARTERS?
A professional skipper and friendly host will make your trip easy and amazing. All meals are prepared freshly on board, which also includes morning snacks, afternoon tea, sunset snacks and dessert! You are also welcome to bring something you would particularly like for your charter- we feed our guests very well so you won’t go hungry!
Water sports equipment are also included, such as wetsuits, all snorkelling gear, kayaks and SUP boards. If you are travelling with children under the age of 12 you will be required to hire a life jacket, wetsuit and snorkel set from Aqua Dive located at the marina- this can be done on the day of departure right before we meet you. Our gear onboard fits ages 12 and up only.
Cold filtered drinking water is also provided so you do not need to bring any plastic water bottles- we have you covered and it helps to protect the environment.
Both Wings’ vessels are set up with large flat-screen TV and DVD player, board games for both adults and kids, kids activities and DVDs.
Fun inflatables and beach equipment with basic fishing gear are onboard.
A photo package and welcome gift is also included (valued at $150 in total).
All national park and marina fees, fuel and berthing are included in the charter price.
Wow, that is amazing value at no additional cost! We have no hidden fees!
HOW MANY TOILETS ARE ONBOARD?
Wings II has 2 bathrooms with shower and toilet and Wings III has 3 bathrooms with shower and toilet. Both vessels have hot showers.
WILL I GET SEASICK WHILST ONBOARD?
Wings vessels are catamarans that make for stable sailing. If you think you may get seasick, it is best to take the medication before leaving and bringing it onboard.
WILL THERE BE A CYCLONE?
We cannot predict the weather but cyclone season in Australia is known to be anytime between November to April- it’s anyone's guess though and we also get the most amazing weather at this time. If there were a severe weather event imminent and Wings has to cancel a charter you will get a full refund.
WHAT HAPPENS IF I HAVE A RAINY TRIP?
Wings private charters still operate in rainfall. Typically between November and April, we do have tropical rain and you may not get the postcard-perfect blue skies you desired. There are no refunds on a trip that experiences some rain and grey skies. It is still very hot and humid so the tropical rain is quite nice at times! Refunds are given if there is a cancellation because of gale-force winds, torrential flooding and tropical cyclones.
CAN I CHANGE MY CHARTER DATE?
Yes, you can change your charter date if you do it with enough time and the vessel is available.
WILL THERE BE A CYCLONE?
We cannot predict the weather but cyclone season in Australia is known to be November to April. If there was a weather event imminent and Wings has cancelled you will get a full refund instantly if you booked direct on wings.com.au. If you booked via an agent you will need to head back to the check in office- it is vital you look at the terms and conditions of your travel agent before booking.
WHAT IS YOUR CANCELLATION POLICY?
Any trip cancellations related to the COVID-19 situation, such as border closures, will be 100% refunded, as well as for cancellations made by Wings due to weather conditions.
CAN I HAVE A PRIVATE ROOM?
Wings II and Wings III have shared cabin areas with single and double beds in the forward areas and the back areas of the vessels. These can be used to split groups for more privacy.
There are 2 aft private cabins on Wings II vessels and 1 aft private cabin on Wings III that can sleep 2 or up to 5 people. Both boats do not have private ensuite cabins.
WHAT IS THE MENU LIKE?
All meals are freshly prepared on board with all fresh ingredients delivered to us by our local supplier Whitsunday Provisioning just before departing. You will be served breakfast, morning tea, lunch, sunset snacks, dinner and dessert. We guarantee yummy, fresh and full-filling meals and a varied menu that includes abundant salads, BBQ, marinated chicken and beef, vegetarian and vegan options and delicious platters. Once you have confirmed your charter we can send you the listed charter meals.
DO YOU SELL ALCOHOL ONBOARD?
We don´t sell alcohol on board. You can bring your alcohol and we will store it for you in our cold large refrigeration.
You can pre-order your alcohol and have it delivered to the vessel. Wings’ crew will receive it and store it before you arrive! How cool is that? Make your order through this link.
WHICH PLACES WILL WE VISIT?
Itineraries will vary depending on your group desires and needs. Our 18 years of experience allows us to propose the best way to explore the area according to the weather conditions, the time we will have for discovering the Whitsundays Islands and other factors. The top priority is Hill Inlet Whitehaven Beach and also Mantaray Bay. If you want to do more island bushwalking we can make that happen.
WHAT DOES THE PICTURE PACKAGE INCLUDE?
The package includes 50 pictures. From group photos to marine life, underwater and lookouts photos, among other amazing pictures. Wings create photos and video content in every trip and occasionally drone content. This material is Wings property and some of the content such as videos and drone captures, will not be necessarily included in the package.