Terms And Conditions

COVID 19 REFUND POLICY

We understand the uncertainty that covid has brought upon us all. We are a small family owned and operated Australian business and our promise to our direct customers is that if you book one of our scheduled tours or private charters and you cannot get into QLD because there are sudden border closures we will refund you 100% in full. We will not withhold your money. That is our Aussie promise to you!

Cancellation to charters due to Covid illness preventing travel will result in loss of your 20% deposit but you must provide proof of illness.

You must be able to provide evidence to support your reason for cancelling under the Covid cancellation policy (i.e. text message/email from the government giving orders to self-isolate, up to date government website information on currently declared hotspots or border closures that apply to you with proof of postcode, proof of recent Covid test etc.)

If the COVID Cancellation policy does not apply to you then our usual cancellation policy applies.

CANCELLATIONS - NON COVID RELATED

Wings Sailing Charters is committed to flexibility:

  • If a "Wings charter" is canceled by "Wings" which may include severe & unsafe weather conditions, cyclones or vessel mechanical failure or unforeseen issues related to crew or vessels, we will give you a 100% full refund.
  • We reserve the right to substitute vessels- Wings II & Wings III are sister ships and almost identical- if one vessel had an issue we have the right to change vessel so the charter can still proceed
  • Cancellations 4 weeks prior to departure date will result in loss of 50% of full price of charter.
  • If you cancel within 4 weeks prior to departure you lose the full charter payment and need to claim the lose on your travel insurance
  • We highly recommend all charterers have travel insurance to protect against unexpected cancellations.
  • Wet weather policies

    The Whitsundays and the north Queensland region has a wet season anywhere from November through to early April. These months can produce higher than normal tropical rainfall- charters can and do still operate in tropical wet weather. Check the weather here

    • Booking date is secured on payment of 20% deposit.
    • Balance payments to be made in full 8 weeks prior to charter date.
    • Any cancellations 8 weeks prior to departure dates you will receive a full refund
    • If a "Wings charter" is canceled by "Wings" which may include severe & unsafe weather conditions, cyclones or vessel mechanical failure & issues, we will give you a 100% full refund.
    • If a charterer chooses to cancel due to a weather forecast within 2 weeks window period you will forfeit full payment of charter
    • We highly recommend all charterers have travel insurance to protect against unexpected cancellations.

    PRICING

    Once your booking has been confirmed and payment received, any new specials released cannot be applied to existing bookings. Prior to full and final payment being received, we reserve the right to vary prices and rates.

    Prices can vary at the discretion of your travel agent or tour operator online. Prices are subject to change. All prices are in AUD and include GST. Prices do not include transfers to and from the marina for vessel departures, air fares, accommodation or extras.

    TRAVEL INSURANCE

    It is extremely important that you take out Travel Insurance. It is ESSENTIAL that this insurance covers you for involuntary cancellation of your holiday including airfare(s). At the time of entering your credit card details on the booking form you are agreeing that you have read the Terms & Conditions.

    The Operator strongly recommends that guests have travel insurance to:

    • cover valuable items (eg. Cameras, Luggage)
    • protect against unforeseen flight or coach cancellations, road closures or late arrival into Airlie Beach for any reason which subsequently leads to missing the scheduled departure time.
    • cover medical conditions that may occur during carriage, and the associated extra costs of accessing medical care around the islands, including returning to port or emergency air evacuation.
    • cover against an emergency where you need to return to port urgently, eg. a family member becomes very ill,
    • Please ensure you understand the details of your cover for Travel Insurance to ensure that it covers the above.

    Guests special conditions

    Guests with special conditions / language difficulties / special needs should email info@wings.com.au to discuss travel options prior to booking; or vessel boarding may be refused and no liability will be taken for any losses. Adults or guardians travelling with children under12 years of age need to supply the child's own correctly fitting life jacket / stinger suit and mask. This can be hired at the marina on the day of departure.

    Due to WPHS regulations passengers who are NON SWIMMERS will not be able to participate in snorkelling and in water activities while on a Wings charter.
    ALL PASSENGERS THAT WISH TO PARTICIPATE IN SNORKELLING AND IN WATER ACTIVITIES, MUST ACKNOWLEDGE THAT THEY ARE ABLE TO SWIM. POOR SWIMMERS WILL BE GIVEN A FLOTATION AID. NON SWIMMERS CANNOT PARTICIPATE IN WATER ACTIVITIES.

    HAZARDS AND RISK

    Dangerous jellyfish / marine creatures (including sharks and crocodiles) can inhabit the waters of the Whitsundays. We recommend you take out travel insurance. Clients should note that adventure travel involves risk, whilst we make every effort to safeguard our guests, we cannot be responsible for any damage, personal injury or loss due to the actions of passengers out of our control.
    Passengers entering the water do so at their own risk.

    LIABILITY

    Owners of the vessels or operators will not be liable for any personal injury, illness, death or any other consequence whatsoever of passengers being stung by poisonous marine creatures. To minimise this risk we recommend that you wear a full length protective suit 'wet suit' whilst swimming & snorkelling during the charter. Sharkbanz are also provided on a Wings vessel and we recommend the use of these.

    Accordingly, Wings shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any injury to person or property which is suffered or sustained by any passenger as a result of participating in any Wings charter, except for any liability which cannot be excluded by law.

    RESPONSIBILITY OF PASSENGERS ON AUSTRALIAN COMMERCIAL VESSELS/ PRIVATE CHARTER

    A passenger on board a domestic commercial vessel must take reasonable care for his or her own safety; and comply with any reasonable and lawful directions of the master or a member of the crew of the vessel, non compliance constitutes an offence under Australian law.

    A passenger must not interfere with or misuse anything provided on the vessel in the interests of the safety of the vessel. Unauthorised use of vessel equipment including tenders, stand up paddle boards & kayaks is deemed as unacceptable behaviour and will result in the end of charter then returning to port- no refunds

    A passenger must not unreasonably place at risk the safety of another person or crew.

    A passenger must not prevent or restrict the master of the vessel from making or implementing a decision that, in the professional opinion of the master, is necessary for the safety of a person or the vessel.

    Passengers who threaten or assault other passengers or crew will be removed from the vessel and can be passed on to police at the return to port

    Extreme drunk and disorderly behaviour may also result in the vessel having to return to port and is strictly unacceptable.

    BOOKINGS - DEPOSITS AND FINAL PAYMENTS

    We require a 20 % deposit of the full charter cost to secure your selected date. Full payment is then required 8 weeks prior to departure via the credit card payment link or by direct bank transfer.

    ZERO CREDIT CARD FEES
    We dislike companies that add sneaky fees during the booking process as much as you do! So we refuse to do it! ZERO credit card fees and ZERO booking fees. Full stop.

    DIRECT DEPOSIT
    There are no card fees associated with this form of payment. Direct Deposits must be made 30 days prior to the due date to ensure funds are received in time.

    VALIDITY OF RATES
    Prices are current and can be subject to change.

    CURRENCY
    All rates are quoted in Australian Dollars.

    SITE COPYRIGHT

    The copyright on all original/custom artwork, maps, navigation elements, presentation methods and design elements included in our web sites is held exclusively by Wings Sailing Charters Whitsundays. Copyright on all descriptive text is held by Wings . Copyright on selected photographic images is also held by Wings Sailing Charters Whitsundays.

    All custom graphics used are declared to be works of art created for use by Wings only, and as such are subject to international intellectual property conventions. Image files, HTML documents, and text files are not to be relocated to another server, or duplicated for commercial purposes without the express written permission of Wings.

    Please contact us if you have any further queries about our security, privacy or data handling procedures.

    WINGS SAILING CHARTERS WHITSUNDAYS - 42 123 977382