Terms and Conditions - Wings Whitsunday Adventures

Wings Whitsunday Adventures

Terms and Conditions

WINGS TOURS - ABN: 62 082 968 867


WINGS SAILING TOURS - ABN: 51 081 480 319

Guests with special conditions / language difficulties / special needs or children 12 or under, need to email info@wings.com.au to discuss travel options prior to booking; or vessel boarding may be refused and no liability will be taken for any losses. Adult or guardian travelling with children 12 and under will need to supply the child's own correctly fitting life jacket / stinger suit and mask if authorised by Wings to travel. Kosher diets are not catered for due to health regulations. Due to WPHS regulations passengers who are NON SWIMMERS will not be able to participate in snorkelling and in water activities while on a Wings tour.



If a trip is cancelled by "Wings" for any reason, we will give you a full refund. If it is necessary for YOU to cancel up to 7 days before the departure, will result in complete forfeiture of the full price. Where weather / road or airport closures causes you not to be able to make a scheduled departure you should be able to claim the cost of your tour with your travel insurance policy (check your policy terms and conditions prior to purchase). We recommend all travellers take out travel insurance for this reason. Vessels will only wait for up to half an hour for passengers arriving late due to the late arrival of aircraft.


Our pricing system uses both live pricing and static pricing depending upon the agent and location. It is not uncommon for agents to sell out, alter or withdraw prices including advertised special rates. Once your booking has been confirmed and payment received, any new specials released cannot be applied to existing bookings. Prior to full and final payment being received, we reserve the right to vary prices and rates.

Prices can vary at the discretion of your travel agent or tour operator online. Prices are subject to change. Prices are based on multi share accommodation unless otherwise specified. All prices are per person in AUD and include GST. Prices do not include transfers to and from the marina for vessel departures, air fares, accommodation or extras. Agent pricing may require marine park fees to be paid at check in.


Travel Insurance: It is extremely important that you take out Travel Insurance. It is ESSENTIAL that this insurance covers you for involuntary cancellation of your holiday including airfare(s). At the time of entering your credit card details on the booking form you are agreeing that you have read the Terms & Conditions.


All departures and itineraries are subject to weather and may be changed or cancelled at the discretion of "Wings". We reserve the right to substitute vessels without any notice at any time for any reason.


Dangerous jelly fish / marine creatures (including sharks and crocodiles) can inhabit the waters of the Whitsundays. We recommend you take out travel insurance. Clients should note that adventure travel involves risk, whilst we make every effort to safeguard our guests, we cannot be responsible for any damage, personal injury or loss due to the actions of passengers out of our control. Passengers entering the water do so at their own risk.


Owners of the vessels or operators will not be liable for any personal injury, illness, death or any other consequence whatsoever of passengers being stung by poisonous marine creatures. To minimise this risk we recommend that you wear a full length protective suit 'wet suit' whilst swimming & snorkelling during the cruise.

Accordingly, Wings shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any injury to person or property which is suffered or sustained by any passenger as a result of participating in any Wings tour or cruise, except for any liability which cannot be excluded by law.


See individual tour operators terms and conditions prior to booking. We recommend you take out travel insurance. The following general terms and conditions apply, however regional circumstances and regulations, contractual obligations to suppliers, and matters relating to location, product type and supply logistics may cause these to be varied slightly for specific products, or specific destinations. These amendments and alterations are shown in the Terms And Conditions sections of each tour operator, and should be read in conjunction with the Terms And Conditions shown below.

Wings Tours has taken due care and responsibility to verify and check all information on our web sites as at the time of compilation, however, as this information is supplied by the relevant accommodation & tour/cruise operators in our brochures, it accepts no responsibility for any inaccuracy or misdescription contained in the publications.

Sales of services as contained on our website are made by Wings Tours only as agent for the person, business or company providing the services. The standards of accommodation and other services chosen are based on various factors, which are generally accepted as indicative of a certain class.

Wings Tours does not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice.

Wings Tours does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.

It is essential that you check with us, or your travel agent, for any changes or variations to the information shown on our web sites. This will allow us to advise you, or your agent, of any such changes that we are aware of either before you book your holiday, or prior to your departure.


Our website system accesses both live pricing and static pricing depending upon the supplier. It is not uncommon for suppliers to sell out, alter or withdraw prices including advertised special rates. If prices, rates or inclusions vary from your quotation or from an advertised price, we will advise you of any change prior to your booking request and any transaction being processed. If you do not wish to proceed with the booking at the new price, you may cancel the booking request at no cost to you. Once your booking has been confirmed and payment received, any new specials released cannot be applied to existing bookings. Prior to full and final payment being received, we reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking. We are not liable in any way if any increase occurs due to exchange rate fluctuations, taxes or supplier notifications. All prices are subject to availability and can be withdrawn or varied without notice.


Travel vouchers and booking confirmations cannot be issued until final payment is received. Any booking not paid in full by the due date is subject to automatic cancellation without further notification. Any deposit paid will be forfeited or, at your request, it may be used as a payment towards an alternative booking. Deposit conditions for certain accommodation and tour products may vary and we will advise you of these conditions and request your consent prior to proceeding with the booking. We highly recommend you purchase travel insurance.


Bookings made within 45 days of travel are payable in full by Credit Card only.


We dislike companies that add sneaky fees during the booking process as much as you do! So we refuse to do it! ZERO credit card fees and ZERO booking fees. Full stop.


There are no card fees associated with this form of payment. Direct Deposits must be made 48 hours prior to the due date to ensure funds are received in time.


By providing your credit card details and accepting our Terms & Conditions. Your bank or credit card provider may apply currency conversion fees. Credit Cards are required to secure bookings if you are travelling within 14 days.


All Bookings cancelled inside 30 days prior to travel are non-refundable. Cancellations must be in writing and should be addressed to the consultant handling the booking. If a credit has been approved it is valid for 6 months from the date the cancellation was made.


Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages.


Any fees charged to Wings Tours by our credit card payment provider arising from a chargeback or a disputed charge on the cardholder's credit card will be charged to the cardholder. This fee is non-refundable.


Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused services.


All refund requests must be in writing, and made direct to us or through the Agent from whom the travel arrangements were purchased. Claims must be made within 10 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness. These must be claimed through your travel Insurance. A $50 processing fee applies to all approved refunds. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available.

There are no refunds for tours that experience rainfall and grey skies. If you booked directly with Wings and they cancel your trip because of impending cyclone you will receive a 100% refund. If you booked via an agent you go by the agents terms and conditions and will need to contact them. Wings will offer travel insurance letters as needed.


Prices are valid for the dates indicated.


All rates are quoted in Australian Dollars, or as otherwise indicated.


Wings Tours offers a secure server for your credit card payments. Alternatively, you can email through your credit card details to us or make a direct deposit.


It is extremely important that you take out Travel Insurance. It is ESSENTIAL that this insurance covers you for involuntary cancellation of your holiday including airfare(s). At the time of entering your credit card details on the booking form you are agreeing that you have read the Terms & Conditions.


Accommodation is as specified in the accommodation section of our web sites. All costs are shown in Australian dollars, unless otherwise stated. We reserve the right to offer alternative accommodation of a similar standard in the case the accommodation operator overbooks their property or for any reason beyond our control. All rates are subject to change without notice. Not all properties provide instant availability and in these cases Wings Tours checks availability once we receive the booking request.


These vary according to operator. Generally your accommodation check in is 2pm and check out 10am. Please note that most properties will require a credit card authorisation on check-in and may need to see photo identification. In the instance that you don't have a credit card usually a cash bond will be required.


The copyright on all original/custom artwork, maps, navigation elements, presentation methods and design elements included in our web sites is held exclusively by Wings Tours. Copyright on all descriptive text is held by Wings Tours. Copyright on selected photographic images is also held by Wings Tours. Wings Sailing Tours or Wings Tours is not responsible for content on external websites or images/text supplied via API feed from individual tour operators.

Photographic images are reproduced with the permission of Wings Tours and the product and/or service providers represented on the web site, or as shown where necessary to satisfy the copyright obligations associated with their electronic reproduction.Where joint copyright is held over proprietary text or images, Wings Tours reserves the right to pursue all copyright infringements on behalf of the primary copyright holder. Where the copyright for a photographic image is held exclusively by a third party under licence, Wings Tours reserves the right to vigorously protect the copyright of those images on behalf of the third party.

All HTML files used in Wings Tours web sites are declared to be proprietary software product developed for use by Wings Tours only, and as such are subject to international intellectual property conventions.

All custom graphics used are declared to be works of art created for use by Wings Tours only, and as such are subject to international intellectual property conventions. Image files, HTML documents, and text files are not to be relocated to another server, or duplicated for commercial purposes without the express written permission of Wings Tours.

Please contact us if you have any further queries about our security, privacy or data handling procedures.


All passengers that wish to participate in snorkelling and in water activities, must acknowledge that they are able to swim. Poor swimmers will be given a flotation aid. Non swimmers cannot participate in in water activities.


We turn music off at 22:00. Have fun with new friends made and enjoy few sunset drinks together! On New Year's Eve the music is turned off at 00:30. Volume is lowered at 22:00. In water and land based activities are not permitted to people under the influence or within an 8 hour period of having alcohol. PLEASE DO NOT BOARD THE VESSEL ALREADY UNDER THE INFLUENCE OF ALCOHOL OR DRUGS.


A passenger on board a domestic commercial vessel must take reasonable care for his or her own safety; and comply with any reasonable and lawful directions of the master or a member of the crew of the vessel, non‑compliance constitutes an offence under Australian law.

A passenger must not interfere with or misuse anything provided on the vessel in the interests of the safety of the vessel.

A passenger must not unreasonably place at risk the safety of another person.

A passenger must not prevent or restrict the master of the vessel from making or implementing a decision that, in the professional opinion of the master, is necessary for the safety of a person or the vessel.

Drugs are illegal in Queensland and drug taking will not be tolerated on-board the vessel. Persons taking drugs will be passed onto the Water Police.

A passenger must not leave the vessel or enter the water after consuming alcohol for 8 hrs without the direct permission of the master.

Passengers who threaten or assault other passengers or crew will be removed from vessel and passed onto police. Penalty: Imprisonment for 12 months or up to $360,000 fine, or both.